MAKING AN APPOINTMENT

The Practice offers appointments that can be booked for any time between 08:30 and 18:30, Monday to Friday, by telephoning 01460 240707. Our phone line is open from 8am every day,whilst the surgery building is open from 8.30am.

Bookable, routine, telephone appointments

Doctors can answer many queries in a telephone consultation. These can be booked up to six weeks ahead for any non-urgent matters, including follow-ups or ongoing problems.

Bookable, routine, face-to-face appointments

These can be booked up to six weeks ahead for any non-urgent matters, including follow-ups or ongoing problems. Waiting times for routine appointments vary, depending on whether you wish to see a specific GP or need an appointment at a certain time of day.

Urgent appointments

These are intended for problems requiring attention that day. If you cannot wait for the bookable appointments above, you can call any time between 08:00 and 17:30, and ask to arrange a duty doctor call-back. If the doctor feels a face-to-face appointment is still required, he or she will arrange for you to see a GP, Nurse Practitioner or Practice Nurse. Usually, patients booked in the morning will get a call-back in the morning and patients booked in the afternoon will receive a call-back in the afternoon/early evening. We cannot promise an exact time, as there are often unpredictable factors involved in a GP's day, such as attending emergencies. Once all the slots have been allocated you may have to call back the following day. Should you feel you are unable to wait please call 111 or, in the event of an emergency, 999.

Please tell the receptionist if your health problem is urgent, and they will ensure a doctor calls you as soon possible.

Why am I asked the reason for my call?

Understanding your needs helps receptionists refer you to the right service, and helps the doctor when returning your call. The reception team is bound by the same confidentiality policy as the clinical staff. If you are speaking at the reception desk and do not wish to explain your concerns verbally, the receptionist will give you a form to write on.

 

ASKMYGP

AskmyGP is really easy to use and it means you can contact us 24/7. 

You will need to register by clicking on the blue link below. Select  'consult your GP' and sign up as a new user if you have not registered previousl

Martock&South Petherton surgery are going to use askmyGP to manage all patient requests.  See https://my.askmygp.uk/?c=L85007

The GPs assess each request and then decide on the most appropriate way to resolve the issue. This could be by telephone, face to face or via online messaging.

Although we will encourage patients to submit their requests online, please feel assured that you can still submit a request by phone or in person when you attend the surgery.

We are confident that askmyGP will provide everyone with better access to the surgery and ensure quality care is provided to all.

It's available 24/7 - we respond during working hours.

  • Due to the high level of demand we will endeavour to respond to requests as quickly as possible hopefully within 48 hours(2 working days), if the request is deemed as urgent it will be dealt with that day.
  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  • You can request a particular named clinician if you wish (as long as they are working that day)
  • You may prefer a telephone or email response.
  • You can login by clicking on the link above now, without any paperwork

Frequently asked Questions /media/content/files/Patient%20FAQ%20Martock(4).docx

How to Create my Account /media/content/files/How%20To%20Create%20Your%20Account(3).docx

 

 

Online Access

You can book your appointments Online  (sign-up required). Please request sign-up details from reception.