Change to Prescription Request Process

From the 1st February 2020 , the prescription request telephone line (01935 826908)  open from 09:30-11:30 will be for prescription queries only, we will no longer take any prescription requests over the phone. Please do not be concerned, there are several alternate ways of requesting your prescription and all the reception and prescription staff will be more than happy to assist you.

This is as a result of a report by the National Patient Safety Agency which showed that there were significant additional risks associated with telephoned prescription requests vs requests by other mediums. There are several alternative means to request your prescriptions both using technology and utilising other agencies that can assist you in these requests.

  • Online Form
  • Patient Access
  • Nhs app
  • Prescription box at both Martock and South Petherton, if you do not have a list please ask the receptionists to print the right hand side of your prescription and tick the box for the medication required
  • Post (enclose a stamped, addressed envelope to receive the prescription paper through the post)