Welcome to Martock Surgery & South Petherton Medical Centre

Patient Information update May 2019

It’s been a challenging time for Martock and South Petherton Surgeries over the last few weeks with our permanent GPs all on sick leave.  We are doing our best to cover GP appointments with a team of locum GPs alongside the wider practice team, but this means that you will be unable to book an appointment with your usual GP at this time. 

Please be reassured that routine and urgent doctor's appointments are still available as required, supported by our locum GPs. We also have a great team of health professionals at the surgeries who are able to diagnose and treat a wide range of illnesses and health conditions - it is not always necessary to see a doctor first.

Due to the current GP cover, we are also experiencing some additional delays in processing prescription requests - please ensure that you order required medication in plenty of time to enable us process your requests as quickly as possible.

Team Update

We have many staffing changes taking place at the surgeries and ask our patients to please bear with us during this time, whilst we make changes. We wish our permanent doctors a speedy recovery and hope that they will be able to return to the surgery very soon.

We are pleased to confirm that we have a new doctor joining us in the next few months, and we are continuing with a recruitment campaign to recruit additional GP to replace Dr Hasan who will be leaving at the end of May.

We also have a number of new healthcare practitioners joining the surgeries over the coming weeks to support our GP team including;

  • Two new Advanced Nurse Practitioners (ANP) who will be able to treat, diagnose and prescribe
  • A new Emergency Care Practitioner (ECP) who as an ex-paramedic, will be able to support with urgent on-the-day medical needs
  • Two new Health Care Assistants (HCA) to support a wide range of clinical tasks such as taking blood, ECGs and health promotion
  • A new Practice Nurse who will be starting in July, who will be supporting regular medical reviews, vaccinations, smears and dressings
  • Three new Health Coaches who are able to support patients and their families with general health education and wellbeing, signposting and advice
  • We also have a new Interim Practice Manager Jan Jones, who along with our Interim Clinical Lead; Dr Harvey Sampson are working together to provide support and management to the surgeries.  

For more information on the developments taking place at the surgery please read the latest PPG newsletter - written and promoted by our patient volunteers, who are supporting the surgery. The PPG are also organising the annual AGM on the 15 May, where you can find out more.

We will share more information and updates as soon as we are able to. If you have a question or a concern about your healthcare please contact our Interim Practice Manager: Janice Jones, by emailing janice.jones13@nhs.net  

In addition to the healthcare services available at the practice you can also access medical treatment and out of hours advice by calling NHS 111.  Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

December update for patients: we are pleased to confirm that the integration process has been completed and that Martock and South Petherton Surgeries have now become part of Symphony Healthcare Services, an NHS Healthcare organisation.  Patients don’t need to take any action and you will be able to call and visit the surgeries as normal.