Welcome to Martock Surgery & South Petherton Medical Centre

 

Important changes to GP surgeries in South Somerset

GPs and primary care staff in South Somerset are working hard to keep people as safe as possible in these exceptional circumstances.

To help us achieve this, we are making changes to how our practices operate, working more closely together to make sure we can care for those who are most in need of our services and keep everyone as safe as possible. These changes will take effect from Monday 06 April 2020.

Please take the time to read this carefully so you understand how these changes might affect you.

If you have symptoms of coronavirus (a high temperature or a new continuous cough), please use the 111 coronavirus service (111.nhs.uk/covid-19)

If you need help or advice not related to coronavirus, please use the NHS website or your GP surgery website for health information and advice.

Please use the NHS App, or e-consultations like ‘Ask my GP’ and remote access wherever possible.

To protect you, our staff and other patients you must not attend your GP surgery without prior agreement. If you need urgent medical attention, please contact your GP surgery by telephone or online. You will be given a telephone triage appointment to make sure that you are cared for by the right person, in the right place for your illness.

If you are contacting us by mobile phone, please make sure that your phone is well charged and that you are in a good signal area for reception. This will make sure that we can have a clear and uninterrupted discussion with you.

The majority of people will be assessed and treated over the phone wherever possible.

If any patient is assessed as needing to be seen face to face, this will be arranged. However, the appointment may not take place at your own GP surgery and may not be with a clinician of your choice. We will be sharing duties and responsibilities across our South Somerset practices in order to make the most of our available resources while keeping you, and our staff, as safe as possible.

If you are offered a face to face appointment, we respectfully request that you attend on your own. For children or adults with a disability, one carer can accompany you. Home visits will continue for those patients who are housebound, however, they will always be preceded by an assessment over the telephone.

**PRESCRIPTIONS**

You can order your routine prescriptions online through your GP surgery website, through the NHS App or through your local pharmacy.  You can find information about the NHS App at: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

 

You can also help us by only requesting your usual supply of medications when required and not try and do it early or order extra, to help the supply chain keep up with demand. We will make sure suitable provision is made for people self isolating owing to illness or being in at risk groups. Our telephone line is now open from 9.30 to 13.00 Monday to Friday on 01935 826908.

Please do not order repeat prescriptions more than 1 week in advance.https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

We thank you for your support and understanding.

Everyone must stay at home to help stop the spread of coronavirus. This includes people of all ages – even if you do not have any symptoms or other health conditions.

Other things you can do to stop the infection spreading:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • stay 2 metres (3 steps) away from other people, if you need to go outside

 

Important information about CORONAVIRUS

You will be aware of the COVID-19 virus, also known as the coronavirus, and we have some protocols we have to follow to protect our staff and patients.

 

Do you have any flu like symptoms including high fevers and shortness of breath? Do you have a new persistent dry cough? If so, please remain at your home to self-isolate and avoid close contact with any other people, advice regarding self-isolation can be found on the government website. If you are symptomatic and self-isolating but have another medical problem please visit https://111.nhs.uk to obtain advice.

 

All other patient requests will be triaged and patients will receive a telephone appointment in the first instance. It will then be the clinician’s decision whether you require a face to face appointment.

 

Please do not visit the surgery unless instructed otherwise and please be aware that you will be screened during each contact regarding possible symptoms.

 

Important information about Patient Access

Please be aware that for the forseeable future the option of booking appointments online has been removed, this will ensure all patients that wish to book appointment can be triaged due to the risk of Coronavirus. Prescription requests and any other element of patient access will still be available.

I would like to thank you for your assistance in this situation and would request that should you have any respiratory symptoms that you access the 111 online site https://111.nhs.uk/service/covid-19, complete the questionnaire and follow the advice given.

Important information about CORONAVIRUS

Patients seeking information on coronavirus, NHS 111 is experiencing very high call volumes. Should you require general advise please use: https://www.nhs.uk/conditions/coronavirus-covid-19/

Patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19
 

Important information about Online Access

We have recently changed our appointment system to EMIS web appointments. This means the online access function may have changed. If you wish to book an appointment or order a prescription. You may need to re-register for the new service. 

If it does not work when you try to log in please ask reception to switch on your access and issue you with a number with which you can register for the new service.

Alternatively try downloading the new NHS app. The NHS App is now available to the public on Google Play and Apple app stores.

You can...

Patient Information update Dec 2019

We were delighted to welcome Dr Mcinerney who has joined the team to replace Dr More on a full time basis and Dr Morton who at present joins us on a Wednesday.  We are continuing to advertise for new GPs and until we are able to recruit additional permanent doctors, we will continue to cover the required GP appointments with locum GPs alongside the wider practice team.

Please be reassured that routine and urgent doctor's appointments are still available as required. We have also extended our teams of health professionals and specialists at the surgeries who are able to diagnose and treat a wide range of illnesses and health conditions - it is not always necessary to see a doctor first.

Team Update

There have been a number of staff changes recently and ask our patients to please bear with us during this time, whilst we welcome new healthcare professionals to the team. New team members include:

  • Two new Advanced Nurse Practitioners (ANP) who are be able to treat, diagnose and prescribe
  • A new Emergency Care Practitioner (ECP) who as an ex-paramedic, will be able to support with urgent on-the-day medical needs
  • Two new Health Care Assistants (HCA) to support a wide range of clinical tasks such as taking blood, ECGs and health promotion
  • A new Practice Nurse who started in November, who will be supporting regular medical reviews, vaccinations and dressings
  • Dr Wilkins will be attending the surgery to offer contraception advice and both coil and Implanon insertions.
  • An MSK practitioner who specilises in joint and muscle pain and can assist with diagnosis, physiotherapy advice and referal, and joint injections.
  • We also have a new Operational Manager Jan Jones, who along with our Interim Clinical Lead; Dr Berge Balian are working together to provide support and management to the surgeries.  

For more information on the developments taking place at the surgery please read the latest PPG newsletter - written and promoted by our patient volunteers, who are supporting the surgery.

We will share more information and updates as soon as we are able to. If you have a question or a concern about your healthcare please contact our Operational Manager: Janice Jones, by emailing janice.jones13@nhs.net  

In addition to the healthcare services available at the practice you can also access medical treatment and out of hours advice by calling NHS 111.  Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.