Welcome to Martock Surgery & South Petherton Medical Centre

ASKMYGP live from 30th April 2020

AskmyGP is really easy to use and it means you can contact us 24/7. 

You will need to register by clicking on the blue link below, on the next line. Select  'consult your GP' and sign up as a new user if you have not registered previousl

Martock&South Petherton surgery are going to use askmyGP to manage all patient requests.  See https://my.askmygp.uk/?c=L85007

The GPs assess each request and then decide on the most appropriate way to resolve the issue. This could be by telephone, face to face or via online messaging.

Although we will encourage patients to submit their requests online, please feel assured that you can still submit a request by phone or in person when you attend the surgery.

We are confident that askmyGP will provide everyone with better access to the surgery and ensure quality care is provided to all.

It's available 24/7 - we respond during working hours.

  • Due to the high level of demand we will endeavour to respond to requests as quickly as possible hopefully within 48 hours(2 working days), if the request is deemed as urgent it will be dealt with that day.
  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  • You can request a particular named clinician if you wish (as long as they are working that day)
  • You may prefer a telephone or email response.
  • You can login by clicking on the link above now, without any paperwork

Frequently asked Questions/media/content/files/Patient%20FAQ%20Martock(2).docx

How to Create my Account/media/content/files/How%20To%20Create%20Your%20Account(1).docx

 

/media/content/files/Launch poster Martock.docx

https://my.askmygp.uk/?c=L85007

Covid-19 and your information- Updated on 8th April 2020

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available on The Martock and South Petherton website.

The health and social care system is facing significant pressures due to the Covid-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arms Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak. Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.  Further information is available on gov.uk here and some FAQs on this law are available here.

During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information.  This includes National Data Opt-outs.  However in relation to the Summary Care Record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply.  It may also take us longer to respond to Subject Access requests, Freedom of Information requests and new opt-out requests whilst we focus our efforts on responding to the outbreak.

In order to look after your health and care needs we may share your confidential patient information including health and care records with clinical and non clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. Our partners in our PCN Buttercross, Crewkern and Hamdon surgery. We may also use the details we have to send public health messages to you, either by phone, text or email.

During this period of emergency we may offer you a consultation via telephone or video-conferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal/confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak.  Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.   

NHS England and Improvement and NHSX have developed a single, secure store to gather data from across the health and care system to inform the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patients themselves.  All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.  

In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you.  Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

We may amend this privacy notice at any time so please review it frequently. The date at the top of this page will be amended each time this notice is updated.

Important changes to Prescriptions

From this week Martock & South Petherton surgeries are temporarily not able to take paper repeat prescription requests. Our post/letter boxes have now been sealed for infection control purposes. To order your repeat medication please call the dedicated number 01935 826908 (9.30-1.00) , send via email to somccg.martockscripts@nhs.net or request via Patient Access. Thank you for bearing with this at this time.

Important changes to GP surgeries in South Somerset

GPs and primary care staff in South Somerset are working hard to keep people as safe as possible in these exceptional circumstances.

 South Somerset West Primary Care Network is made up of Buttercross & Ilchester, Crewkerne Health Centre, Hamdon Medical Centre & South Petherton & Martock Medical Centre

To help us achieve this, we are making changes to how our practices operate, working more closely together to make sure we can care for those who are most in need of our services and keep everyone as safe as possible. These changes will take effect from Monday 06 April 2020.

Please take the time to read this carefully so you understand how these changes might affect you.

If you have symptoms of coronavirus (a high temperature or a new continuous cough), please use the 111 coronavirus service (111.nhs.uk/covid-19)

If you need help or advice not related to coronavirus, please use the NHS website or your GP surgery website for health information and advice.

Please use the NHS App, or e-consultations like ‘Ask my GP’ and remote access wherever possible.

To protect you, our staff and other patients you must not attend your GP surgery without prior agreement. If you need urgent medical attention, please contact your GP surgery by telephone or online. You will be given a telephone triage appointment to make sure that you are cared for by the right person, in the right place for your illness.

If you are contacting us by mobile phone, please make sure that your phone is well charged and that you are in a good signal area for reception. This will make sure that we can have a clear and uninterrupted discussion with you.

The majority of people will be assessed and treated over the phone wherever possible.

If any patient is assessed as needing to be seen face to face, this will be arranged. However, the appointment may not take place at your own GP surgery and may not be with a clinician of your choice. We will be sharing duties and responsibilities across our South Somerset practices in order to make the most of our available resources while keeping you, and our staff, as safe as possible.

If you are offered a face to face appointment, we respectfully request that you attend on your own. For children or adults with a disability, one carer can accompany you. Home visits will continue for those patients who are housebound, however, they will always be preceded by an assessment over the telephone.

**PRESCRIPTIONS**

You can order your routine prescriptions online through your GP surgery website, through the NHS App or through your local pharmacy.  You can find information about the NHS App at: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

 

You can also help us by only requesting your usual supply of medications when required and not try and do it early or order extra, to help the supply chain keep up with demand. We will make sure suitable provision is made for people self isolating owing to illness or being in at risk groups. Our telephone line is now open from 9.30 to 13.00 Monday to Friday on 01935 826908.

Please do not order repeat prescriptions more than 1 week in advance.https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

We thank you for your support and understanding.

Everyone must stay at home to help stop the spread of coronavirus. This includes people of all ages – even if you do not have any symptoms or other health conditions.

Other things you can do to stop the infection spreading:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • stay 2 metres (3 steps) away from other people, if you need to go outside

 

Important information about CORONAVIRUS

You will be aware of the COVID-19 virus, also known as the coronavirus, and we have some protocols we have to follow to protect our staff and patients.

 

Do you have any flu like symptoms including high fevers and shortness of breath? Do you have a new persistent dry cough? If so, please remain at your home to self-isolate and avoid close contact with any other people, advice regarding self-isolation can be found on the government website. If you are symptomatic and self-isolating but have another medical problem please visit https://111.nhs.uk to obtain advice.

 

All other patient requests will be triaged and patients will receive a telephone appointment in the first instance. It will then be the clinician’s decision whether you require a face to face appointment.

 

Please do not visit the surgery unless instructed otherwise and please be aware that you will be screened during each contact regarding possible symptoms.

 

Important information about Patient Access

Please be aware that for the forseeable future the option of booking appointments online has been removed, this will ensure all patients that wish to book appointment can be triaged due to the risk of Coronavirus. Prescription requests and any other element of patient access will still be available.

I would like to thank you for your assistance in this situation and would request that should you have any respiratory symptoms that you access the 111 online site https://111.nhs.uk/service/covid-19, complete the questionnaire and follow the advice given.

Important information about CORONAVIRUS

Patients seeking information on coronavirus, NHS 111 is experiencing very high call volumes. Should you require general advise please use: https://www.nhs.uk/conditions/coronavirus-covid-19/

Patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19
 

Important information about Online Access

We have recently changed our appointment system to EMIS web appointments. This means the online access function may have changed. If you wish to book an appointment or order a prescription. You may need to re-register for the new service. 

If it does not work when you try to log in please ask reception to switch on your access and issue you with a number with which you can register for the new service.

Alternatively try downloading the new NHS app. The NHS App is now available to the public on Google Play and Apple app stores.

You can...

Patient Information update Dec 2019

We were delighted to welcome Dr Mcinerney who has joined the team to replace Dr More on a full time basis and Dr Morton who at present joins us on a Wednesday.  We are continuing to advertise for new GPs and until we are able to recruit additional permanent doctors, we will continue to cover the required GP appointments with locum GPs alongside the wider practice team.

Please be reassured that routine and urgent doctor's appointments are still available as required. We have also extended our teams of health professionals and specialists at the surgeries who are able to diagnose and treat a wide range of illnesses and health conditions - it is not always necessary to see a doctor first.

Team Update

There have been a number of staff changes recently and ask our patients to please bear with us during this time, whilst we welcome new healthcare professionals to the team. New team members include:

  • Two new Advanced Nurse Practitioners (ANP) who are be able to treat, diagnose and prescribe
  • A new Emergency Care Practitioner (ECP) who as an ex-paramedic, will be able to support with urgent on-the-day medical needs
  • Two new Health Care Assistants (HCA) to support a wide range of clinical tasks such as taking blood, ECGs and health promotion
  • A new Practice Nurse who started in November, who will be supporting regular medical reviews, vaccinations and dressings
  • Dr Wilkins will be attending the surgery to offer contraception advice and both coil and Implanon insertions.
  • An MSK practitioner who specilises in joint and muscle pain and can assist with diagnosis, physiotherapy advice and referal, and joint injections.
  • We also have a new Operational Manager Jan Jones, who along with our Interim Clinical Lead; Dr Berge Balian are working together to provide support and management to the surgeries.  

For more information on the developments taking place at the surgery please read the latest PPG newsletter - written and promoted by our patient volunteers, who are supporting the surgery.

We will share more information and updates as soon as we are able to. If you have a question or a concern about your healthcare please contact our Operational Manager: Janice Jones, by emailing janice.jones13@nhs.net  

In addition to the healthcare services available at the practice you can also access medical treatment and out of hours advice by calling NHS 111.  Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.